At EXEL COURIERS, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to support@exelcouriers.co.uk or by writing to Exel Couriers, Office 7 35-37 Ludgate Hill London EC4M 7JN. Alternatively, you can telephone 0800 772 0076.
Who are we?
We’re Exel Couriers, We are a same day courier business – providing urgent express same day couriers to a diverse range of industries 24/7 365 days a year.
The websites and other online products and services through which you can engage any Services (together, the “Sites”) are owned by Exel Couriers Ltd (“we”, “us”, “our”), a company registered in England under company number 11565976 whose registered office is at 311 A Leabridge Road Leyton London E10 7NE. We are the data controller for the Sites.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about courier, delivery services, subcontractor, client, or if you register to receive updates.
Where we store personal information about you
The information we obtain from you will be stored at a destination within the European Economic Area (“EEA”) . Staff members operating within the EEA who work for or on behalf of us may process this information. Such staff members may, among other things, be involved in the processing of payment Personal Information, the provision of support services and the delivery of your request(s) for us to provide services.
When submitting your Personal Information or any third party Personal Information, you are agreeing to, or have obtained the data subject’s consent to, such processing, transfer or storage as outlined above. We will take all reasonable steps necessary to maintain the security of your Personal Information in accordance with this privacy policy.
We store the Personal Information you provide us with on our secure servers. In the event of us giving you (or you choosing) a password which grants you access to specific areas within our site, it remains your responsibility to maintain the confidentiality of this password.
This includes the responsibility to refrain from sharing your password with other parties.
Because the transmission of Personal Information via the internet cannot be assumed completely secure, we cannot guarantee the security of any of your Personal Information transmitted to our site; you are therefore responsible for any risk associated with such transmission. We will however at all times take all reasonable steps to ensure the transmission of your Personal Information is executed as securely as possible, and upon receipt of your Personal Information we will continue at all times to enforce strict security procedures and features in an attempt to prevent any unauthorised access.
We collect Personal Information and other information about you to allow us to provide the service and to improve our service. We may share any information we collect with our third party service providers to our service providers for the same purposes. We use your Personal Information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
▪ To provide and to improve our services to you
▪ To fulfil our obligations to you
▪ process an enquiry you have made;
▪ process orders that you have submitted;
▪ to carry out our obligations arising from any contracts entered into by you and us;
▪ seek your views or comments on the services we provide;
▪ notify you of changes to our services;
▪ send you communications which you have requested and that may be of interest
to you.
These may include information about campaigns, activities, promotions of our associated companies goods and services; process a job application. We may provide this information electronically via email, telephonically via SMS or telephone, and/or by post. and, in each case, you have not opted out of receiving that marketing If you wish to reject such communication regarding our other services, we will give you the opportunity to terminate our permission to contact you for such purposes. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We may use the information to improve our services. We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to fulfil a delivery). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Exel Couriers for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with: We work closely with various third-party product providers to bring you a range of quality and reliable services designed to meet the needs. When you use one of these services for any deliveries the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy.
When you are using our secure payment methods, this will be processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
How can you access and update your information?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email us at aman@exelcouriers.co.uk, or write to us at Exel Couriers Ltd, Office 7, 35-37, Ludgate Hill, London, EC4M 7JN.
Alternatively, you can telephone 0800 772 0076.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a
secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Contact
Any questions regarding this Policy and our privacy practices should be sent by email to support@exelcouriers.co.uk or by writing to Exel Couriers Ltd, Office 7, 35-37, Ludgate Hill, London, EC4M 7JN. Alternatively, you can telephone 0800 772 0076.
Definitions
For the purposes of this Privacy Notice, (“European Data Protection Legislation”) is defined as, for the periods in which they are in force, the European Data Protection Directive 95/46/EC, all laws giving effect or purporting to give effect to the European Data Protection Directive 95/46/EC (such as the Data Protection Act 1998) or otherwise relating to data protection (to the extent the same apply) and, from 25 May 2018, the General Data Protection Regulation (Regulation (EU) 2016/670) (GDPR) or any equivalent legislation amending or replacing the GDPR.
Review of this Policy
We keep this Policy under regular review. This Policy is updated in October 2018.